Last week, I posted a link to an interview Jim Edwards did with an official at the FTC. Here is the link to the transcript of that interview:

http://www.igottatellyou.com/blog/ftc-interview/

Please…take a few minutes to read this and know exactly how these new rules will affect your business.

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Tweets for 2009-11-28

On November 28, 2009, in Social media, by Melody Brooks
  • Everything you write, publish, or send should have a call to action. Drive your readers to DO something…sign up… http://bit.ly/4SM3oF #
  • What are you most thankful for in your business? http://bit.ly/7Kxvf8 #
  • From the horse's mouth….an assistant deputy at the FTC about the new guidelines going into effect next week. If… http://bit.ly/83M1Ht #
  • Here's an unusual way to see yourself through your customers' eyes. http://bit.ly/5G8EuS #

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Jim Edwards did an interview last week with Rich Cleland, an assistant deputy at the FTC.

Get info about the new guidelines that go into effect December 1 here:

http://www.igottatellyou.com/blog/ftc-change-interview/

I have no material association with this site and am not compensated from Mr. Edwards in any way.

Use Common Senses When Marketing

On November 24, 2009, in Marketing, Offline promotion, by Melody Brooks

Nope, that’s not a typo.

Try looking, hearing, feeling, smelling and tasting your company (brand) and your product. More precisely, you need to experience what your customer sees, hears, feels, smells and tastes . . . and how he or she reacts. Your brand perception is the end result of literally everything your customers’ and prospects’ senses pick up.

From your logo to product packaging to the paint job on your building to how your employees dress, think about what design and color say about you and your company. Are they broadcasting the right message?

What do your prospects hear from and about you in the media? Voice inflection, tone, and pitch tell your customers more than you might think. You truly can hear a smile or a frown over the phone. How does your customer service team handle incoming complaints? Are former and current customers likely to recommend you? Are your employees pleasant, and how do you answer your own phone?

In just a few seconds, prospects and customers get a sense of who you and your company are, sometimes as a “gut” feeling or a first impression that can be positive or negative. They don’t forget it, and if it’s negative it may never change no matter what you do. Do customers and prospects feel they can trust you? Do they feel your honesty and desire to help?

The sense of smell is one of the strongest memory triggers we have. Does your office smell clean or maybe not-so-fresh? Does your receptionist wear a lot of perfume?

Taste is often overlooked. Make sure your product tastes great (if it’s meant to be tasted) and that you don’t skimp on the quality of water or coffee you serve. If you have a vending machine, check to see that it is serviced regularly.

Take the time to look at yourself with all your senses. Once you see the message you are sending your customers, you can understand their perception of you on a deeper level. Most companies don’t do this, so you will be one step ahead.

Tweets for 2009-11-21

On November 21, 2009, in Social media, by Melody Brooks

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I just read a quick little ebook by David Allen Bullock.

Wow. Just wow. We all know it but many of us don’t realize we’re not living it.

No registration necessary (go down to the lower right side to the word HERE), and it’ll take you 10 minutes to read it.

You’ll be glad you did.

Tweets for 2009-11-14

On November 14, 2009, in Social media, by Melody Brooks
  • Are you treating all your customers like the gold they are? Have you ever sent them a card or called them to say… http://bit.ly/2FYuy5 #

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Tweets for 2009-11-07

On November 7, 2009, in Social media, by Melody Brooks

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I went to see my auto repair shop client last week, and we were talking about focusing on the Spanish-speaking market. While discussing “Se habla español” signs for the building, we went outside and took a good look at the overall signage.

While the pricing on the windows was nice and big and easily seen, the signs on the building itself were small and hard to read from the street. The owner had already ordered new, much larger signs. Smart man. He also knew he needed something next to the street to grab attention, so he put a good-sized inflatable oil bottle as close to the street as he could.

I looked up and down the street, one of the more heavily traveled in the Denver area. A few businesses had signs near the street, but most of the signs were set so far back that you wouldn’t see them until you were right next to them. Many were also so small that drivers would miss them anyway.

But one stuck out like a sore thumb.

McDonald’s. Those golden arches can be seen several blocks away . . . and that’s no coincidence. You don’t need to be able to read anything — one glance is all you need. Every business should have a signature symbol like that, and most fast food restaurants have one. The Arby’s hat, the KFC bucket, and the Taco Bell bell are like beacons. Stop here and eat . . . stop here and eat . . .

If you have an offline business or you consult with offline businesses, drive by their location(s). Can you easily see their signs? Do you even know they’re there before you’re on top of them?

If the answer to either question is no, you know where to start. Make sure people driving by know the business is there.

What could you put near the street to publicize your business or your client’s business?

 

Tweets for 2009-10-31

On October 31, 2009, in Social media, by Melody Brooks

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